These General Warranty Conditions (hereinafter referred to as the “Warranty Conditions”) are issued by BOX17 (hereinafter referred to as the “Manufacturer”) and apply to all BOX17 Phone Booths (hereinafter referred to as the “Products”). This document defines the scope of warranty, claim procedures, and the Manufacturer’s obligations. By purchasing and using BOX17 Products, the Customer accepts the terms described herein.
1.1. The Manufacturer warrants that the Products shall be free from defects in material and workmanship under normal office use for the following periods, commencing from the date of delivery as per the invoice:• Five (5) years – for the structural frame and body of the phone booth.
• Two (2) years – for electronic components, including but not limited to fans, lighting, sensors, and power modules.
• Two (2) years – for wear parts, including but not limited to door seals, door appliances, upholstery fabrics, acoustic felt, and carpets.
• Two (2) years – for non-standard/custom solutions, unless otherwise stated in the order confirmation.1.2. Any components repaired or replaced under this Warranty remain covered for the balance of the original period only.
2.1. The Warranty covers only defects resulting from manufacturing faults, defective materials, or poor workmanship.
2.2. The Warranty is valid only if the Products are installed, used, and maintained according to BOX17’s guidelines under normal indoor office conditions.
2.3. The Manufacturer’s obligations under this Warranty are limited, at its sole discretion, to repair, replacement, or refund where repair is impracticable.
3.1. The Warranty does not cover:
• Normal wear and tear, natural fading, or aging of materials.
• Damage from misuse, negligence, accidents, or abuse.
• Defects caused by failure to comply with environmental guidelines (15°C–30°C / 40–65% relative humidity).
• Modifications, alterations, or repairs carried out by unauthorized personnel or using non-original parts.
• Damage caused during relocation or disassembly not following BOX17 instructions.
• Warranty claims are not valid for any reimbursement of unacquired income, indirect losses, or profit losses.
3.2. Customers are obliged to inspect the packaging and the completeness of the delivery upon receipt. Any visible damages or missing elements must be documented in a written protocol signed at the delivery. If such a protocol is not prepared, warranty claims for transport damages cannot be accepted.
3.3. The Warranty excludes any and all claims for indirect, incidental, or consequential damages, including lost profits, operational downtime, or business interruption.
4.1. To assert a claim under this Warranty, the Customer must notify BOX17 in writing within fourteen (14) days of discovering the defect.
4.2. The notification must include:
• A copy of the purchase invoice
• Photographic evidence of the defect
• The Product serial number (located on the identification label, that can be found either beneath the doorstep or beneath the magnet cover at the ceiling under the door frame)
4.3. Claims shall be submitted via email to info@box17.com.
4.4. BOX17 will acknowledge the claim within five (5) working days and, if validated, arrange repair or replacement within fourteen (14) working days or another mutually agreed period.
4.5. A warranty claim does not give the Customer the right to withhold payment for the products which are subject of a complaint. The warranty can only be applied once the products are fully paid for according to the agreed terms.
5.1. BOX17’s liability under these General Warranty Conditions is limited to the obligations expressly set forth herein under these General Warranty Conditions.
5.2. Under no circumstances shall BOX17 be liable for indirect, special, incidental, or consequential damages.
5.3. BOX17 reserves the right to inspect the Product and determine the appropriate remedy.
5.4 Where a defect was disclosed to and acknowledged by the Customer prior to the conclusion of the purchase corresponding price reduction was granted, any warranty claims in respect of such defect shall be excluded.
6.1. Products must only be used indoors under recommended environmental conditions.
6.2. Avoid direct sunlight, excessive moisture, or proximity to heat sources.
6.3. Clean only with a dry or slightly damp soft cloth; avoid chemical cleaners.
6.4. Any movement, disassembly, or relocation must comply with BOX17 guidelines to maintain warranty validity.
7.1. These General Warranty Conditions are governed by the laws of Poland, excluding its conflict-of-law principles.
7.2. Any disputes shall be subject to the competent courts of Poznań, Poland, unless otherwise required by mandatory law.
By purchasing and using BOX17 Products, the Customer acknowledges and agrees to these General Warranty Conditions.
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