Terms & conditions

General Terms and Conditions (GTC)
The following General Terms and Conditions (hereinafter referred to as “GTC”) govern all deliveries, services, and legal transactions of BOX17® – Owner: Tim Petzold – (hereinafter referred to as “BOX17” or the “Manufacturer”) with its business customers and distribution partners (hereinafter referred to as the “Customer”). These GTC apply exclusively to business-to-business (B2B) relationships. Deviating, conflicting, or supplementary terms and conditions of the Customer shall not become part of the contract unless BOX17 has expressly agreed to their validity in writing.
1. Company Information
BOX17®
Owner: Tim Petzold
7R Park Poznań West
Szumin 7
62-080 Tarnowo, Poland
VAT-ID: PL7011058679 | REGON: 520425458
Phone: +49 171 2811970 | Email: info@box17.com | Web: www.box17.com
2. Scope of Application and Conclusion of Contract
2.1. These GTC apply to all current and future contracts, offers, and deliveries of BOX17 to Customers acting in the course of their commercial or self-employed professional activities.
2.2. A contract is only concluded upon written order confirmation by BOX17. Verbal agreements or assurances require written confirmation to be legally binding.
2.3. Offers from BOX17 are non-binding and subject to change unless expressly designated as binding.
2.4. BOX17 does not sell to consumers (B2C).
2.5 Orders for BOX17 Products are manufactured to order. Cancellation of an order is only possible within fourteen (14) days from receipt of the written order confirmation.
Cancellation costs will be invoiced to the Customer based on the current production status but shall not exceed fifty percent (50%) of the total order value.
3. Prices and Payment Terms
3.1. All prices, if not stated otherwise, are quoted in Euro (EUR), net for dealers, plus applicable value-added tax, and, unless otherwise agreed in writing, are ex works (EXW – Incoterms 2020).
3.2. Shipping, installation, and assembly services are not included in the price and will be offered and charged separately.
3.3. Unless otherwise agreed in writing, delivery shall be made only against advance payment.
3.4. In the event of delayed payment, BOX17 is entitled to charge statutory default interest and withhold further deliveries until full payment has been received.
4. Delivery, Transfer of Risk, and Installation
4.1. Delivery dates or periods are non-binding unless expressly confirmed in writing as binding. The dates stated in the order confirmation shall apply.
4.2. The Customer is obliged to ensure timely cooperation, including site readiness, approvals, and payments.
4.3. In the event of delay caused by the Customer, including lack of readiness or failure to appear at the agreed time, BOX17 may reschedule installation at its discretion and charge any related costs including rescheduling, transport, and reasonable storage fees accruing from the original delivery date.
4.4. BOX17 shall not be liable for delivery delays due to force majeure, unforeseeable operational disruptions, official orders, or comparable circumstances, including those affecting suppliers or their subcontractors. In such cases, BOX17 is entitled to postpone delivery for the duration of the disruption plus a reasonable start-up period or to withdraw from the contract.
4.5. BOX17 optionally offers installation services by its own personnel. The Customer is responsible for ensuring that the installation site is prepared and suitable for proper assembly.
4.6. If a delivery or installation date has been confirmed by BOX17 and the Customer subsequently requests a postponement, BOX17 reserves the right to invoice reasonable storage fees for the period of delay and to reschedule the installation at its own discretion and subject to availability. Should delivery or installation fail due to the Customer’s failure to ensure site readiness or to be present at the agreed time, BOX17 may invoice all resulting additional expenses, including rescheduling and return transport.5. Transport Damage, Returns, and Complaints
5.1. Obvious transport damage must be documented by the Customer upon delivery and reported immediately to the carrier and to BOX17 in writing.
5.2. For deliveries and installations performed by BOX17, any damage identified will, at BOX17’s discretion, be repaired, replaced, or appropriately compensated.
5.3. Voluntary returns of non-defective products are not accepted.
5.4. The procedure for asserting warranty claims is governed by the published “General Warranty Conditions” of BOX17.
5.5. Hidden defects or damages that are not apparent upon delivery must be reported to BOX17 in writing within three (3) working days of discovery, but in any event no later than fourteen (14) calendar days from the date of delivery. BOX17 shall evaluate whether the issue constitutes a manufacturing defect. If, following inspection, the defect is determined not to originate from BOX17’s manufacturing process, BOX17 shall not be liable and reserves the right to deny any related claims.6. Warranty and Liability
6.1. The provisions of BOX17’s published “General Warranty Conditions” exclusively apply with respect to the type, scope, and duration of the warranty.
6.2. Further claims, in particular claims for damages for lost profits, operational interruptions, or other consequential damages, are excluded unless caused by intent or gross negligence on the part of BOX17.
6.3. Mandatory liability for personal injury, product liability, or other non-excludable statutory claims remains unaffected.
7. Intellectual Property and Confidentiality
7.1. All copyrights, trademarks, design rights, patents, and other intellectual property rights to the products, drawings, images, documentation, and other materials provided by BOX17 remain the property of BOX17.
7.2. Customers and distribution partners undertake not to reproduce, disclose, or make available to third parties any confidential information, technical drawings, price lists, product images, or marketing materials without prior written consent from BOX17.
7.3. In case of violations, BOX17 is entitled to assert claims for injunctive relief and damages.
8. Governing Law and Jurisdiction
8.1. These GTC shall be governed exclusively by the laws of the Republic of Poland, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
8.2. The exclusive place of jurisdiction for all disputes arising out of or in connection with these GTC shall be Poznań, Poland, insofar as legally permissible.
9. Final Provisions
9.1. Should individual provisions of these GTC be or become invalid or unenforceable in whole or in part, the validity of the remaining provisions shall not be affected. The invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the economic intent.
9.2. Amendments and supplements to these GTC require written form. This also applies to any waiver of the written form requirement itself.  The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
10. Retention of Title and Reservation of Rights
10.1. All goods delivered remain the property of BOX17 until full and final payment of all claims under the contract has been received.
10.2. Prior to transfer of ownership, the Customer shall not pledge, assign as collateral, or otherwise dispose of the goods in a way that compromises BOX17’s ownership rights.
10.3. In the event of third-party access to the goods, particularly in the case of seizure, the Customer must inform BOX17 immediately and provide all necessary documentation to assert BOX17’s ownership rights.
11. Force Majeure
11.1. BOX17 shall not be liable for any failure or delay in the performance of its obligations under the contract to the extent such failure or delay is caused by events beyond its reasonable control. These events include, but are not limited to, natural disasters, acts of God, strikes, pandemics, epidemics, wars, terrorist acts, supplier or transport disruptions, power outages, or governmental actions.
11.2. In such cases, BOX17 shall be entitled to postpone its performance for the duration of the impediment, plus a reasonable start-up period. If the event continues for more than sixty (60) days, either party may terminate the contract with written notice.